How can we help you?

Knowledge Base   /   Getting started

Getting started

This page intends to provide basic security tips for HelpDeskZ administrators. In other words - how to make HelpDeskZ more secure and less prone to attacks? 1. Keep HelpDeskZ updated As with any ...
HelpDeskZ requires: PHP >= 7.2 MySQL database ext-fileinfo ext-iconv ext-imap ext-mbstring
Yes, email piping (automatically creating ticket from e-mails) is supported by HelpDeskZ.To enable email piping for your help desk follow this email piping tutorial.
To install HelpDeskZ follow these steps: Extract the files and folders from the HelpDeskZ zip file you downloaded. Edit the file /hdz/app/Config/ with your settings (Site URL ...